Previous Mazda Service History
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DRIVE WITH CONSIDERATION FOR ANIMALS AND PEOPLE - DO NOT OVERLOAD YOUR VEHICLE

We are able to bring you an unbiased opinion as to what has transpired with the MAZDA since "brand new" and the response we have had for various complaints or problems. We service at 5000km intervals (10000km factory) and do a pre-trip service whenever we go away on a trip.

Month & Our CSI Index * Event Dealer Responses Ford South Africa Responses
RAND FORD FORD
10 10

Took delivery of new vehicle from Rand Ford & Mazda

Rand Ford - Good Factory prepared vehicle
9 NA

Took vehicle in for a pre-trip service

Rand Ford - Good Not applicable
Sep 2001
10		 6

Breakdown in Mozambique. Ford sub-supplier problem - wiring harness - repaired / replaced

 Rand Ford - excellent Very Good
8 6 10000 km service - note: air filter element is way over-priced - Ford pricing problem Rand Ford - Good Told factory about this issue
9 5(9) Air con pipe came adrift on trip to Mozambique - carpet ruined. Vehicle taken to Ford who checked and replaced whatever was necessary. Despite controls new carpet was badly fitted Not applicable as in no way to blame Very Good in re-acting
Dec 2001
3		 NA Discovered dealer had fitted certain add-on units incorrectly, fixed by self and claimed from the dealer* Rand Ford - Poor Show Not called for
Jan 2002
3		 10 Original rear shock absorbers failing - fitted incorrectly by dealer workshop. There is going to be some "excitement" at the dealer over this* Rand Ford - dealer problem -  Pending Ford notified - immediate response 
Feb 2002
1		 NA *Still not resolved - am rather annoyed - am going to upset them Poor show Mr. Dealer Not an issue
Mar 2002
1		 NA *Sitting patiently - summons going to be issued next month - Final Notice sent 17 March Even Poorer Mr. Dealer Not an issue
Jul 2002
8		 NA Sent in for 20000km service - work done properly, minor issues found by Dealer and resolved Rand Ford
Good Service at last		 n/a
Jul/Aug 2002
7		 NA Battery problem, original battery "expired" - new fitted under warranty Rand Ford now trying hard n/a
March 2002 NA Vehicle traded in at 26458 kilometres. Excellent price and the right time to replace before new "BUSH UNFRIENDLY" VERSIONS are introduced Bye-Bye Rand Ford - by the way - the messing around over the trade-in cost you the deal - you were a few Rand cheaper in the end
6.27 8.2 Average CSI's for period of ownership. Note how much better the factory is as opposed to the dealer.

* CSI (Customer Satisfaction Index) is for work done and response from Manufacturer or Dealer by event

TO DATE - REALLY GOOD VEHICLE, BUT SERVICE WAS INITIALLY VERY POOR FROM DEALER TO DATE BUT VERY GOOD (IMPRESSIVE) FROM MANUFACTURER. THE DEALER IS SHOWING IMPROVEMENT AND LOOKS TO BE "COMING RIGHT"

Top     New Mazda Service History

 

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Last updated: Wednesday, 26 March 2008 12:24:14